Privacy Policy

Last updated: April 1, 2026

MLPipeX s.r.o. ("MLPipeX", "we", "us", or "our") operates the website mlpipex.com and the MLPipeX platform (the "Service"). This Privacy Policy describes how we collect, use, and protect information when you use our Service.

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration details: name, email address, company name
• Billing information processed via our payment provider
• Communications you send to us, including support requests
• Usage data: API call logs, deployment configurations, monitoring metrics

We also collect information automatically when you use the Service, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve the platform
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (cloud hosting, payment processing, analytics)
• Law enforcement or regulatory authorities when required by law
• Successor entities in the event of a merger or acquisition, with prior notice to users

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting hello@mlpipex.com.

5. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 Type II certified on the Enterprise plan.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data; object to or restrict processing; and data portability. To exercise these rights, contact us at hello@mlpipex.com.

7. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy.

8. Contact

If you have questions about this Privacy Policy, contact us at:

MLPipeX s.r.o.
Karlovo namesti 1, 120 00 Prague, Czech Republic
hello@mlpipex.com